What customers need to know

Customer Information

 Customer Services
The staff of the Newport Water District (NWD) is available Monday through Friday from 7:00 a.m. and 3:30 p.m. (excluding holidays) in our main office located at 124 Moosehead Trail, Newport, Maine. The District staff will answer questions and respond to your requests for service.

Our customer service currently includes billing information, application for water service, water rate schedules, material and construction specifications for contractors, cross connection control requirements and Terms & Conditions.

Payments – Main Office
Payment by credit card (American Express, Discover, MasterCard or Visa) is now available. Please click the “Make A Payment” Button to be redirected. Payments may be made in person during regular business hours and anytime on our web site or in the lock box located at the Main Office (124 Moosehead Trail, Newport, Maine). The District mailing address is PO Box 142, Newport, Maine 04953. Bills are payable upon receipt and are considered late (fees apply) if payment is not received on or before the 30th day from the billing date (mailing date). 

Application for Water Service
An Application for Water Service is available at the District office. At the time of new water service, customers must complete the Application, provide identification and pay a fee of $24 for existing services or $50 for services that require a site visit. If the service requires a site visit, other fees may apply. 

 • How to Read Your Water Bill
Account Number is unique to each customer and Service ID (SID) is unique to each property. Thus, one customer typically has one account number but may have several SID numbers (one for each property serviced by the District). Period Ending is the date the meter was read. The Billing Date is the date the bills were mailed and the date from which the due date is calculated. Bills are payable upon receipt and become past due on the 31st day after the billing date. Previous Read is your meter reading for your prior billing. Current Reading is the reading on the current bill. Consumption is the total cubic feet used since your previous read. Amount Due is the charge on this bill. Past Due Amount is any amount previously unpaid (at the time the current bill was issued). Total Amount Due is the current bill plus any past due amounts. Due Date is the last date to pay a bill without incurring late fees. Late Charge After Due Date is the additional charge for payments made after the due date. Total Amount After Due Date includes the current charges, any past due balance and late charges. Bills are perforated so you may return the right-side portion of your bill with payment. PLEASE, DO NOT USE STAPLES ON CHECKS OR BILL STUBS AS THIS MAKES PROCESSING VERY DIFFICULT.

Terms & Conditions
The District’s Terms and Conditions (effective June 1, 2012) prepared by the Newport Water District and approved by the Maine Public Utilities Commission, represent a contract between the customer and the District. Failure to comply with the rules and regulations, or requirements referenced in the Terms and Conditions, may be cause for refusal or disconnection of your water service. 

 • Cross Connection
The District’s Cross Connection Control Program is designed to maintain the safety and potability of the water in the District’s system by preventing the introduction of any foreign liquids, gases, and substances other than water from intended sources, and to provide protection from actual or potential cross-connection. This program derives its authority from 10-144A M.R.S.A. Chapter 226 as authorized by 22 M.R.S.A. Chapter 601, Subchapter II §2612(5), from the State of Maine internal plumbing code and Rules and Regulations by the Newport Water District, approved by the Maine Public Utilities Commission. A complete copy of the Districts program is available for review at the District office during normal business hours.